Data Deletion
How to delete your KazMaps account and the data tied to it, what goes immediately, and what the law requires us to keep.
In short
Deletion happens in the app, in a couple of taps
You do not need to contact support or explain your reasons.
The account stops working immediately
Sign-in ends, your card disappears for other users, and phone lookup no longer finds you.
Full erasure takes up to thirty days
That is how long backups live; data washes out of them as they rotate.
The law requires some records to be kept
They are stored separately, are not linked to your profile, and are never used to contact you.
You can delete just the excess, not everything
Phone discoverability, background location and contact access each switch off separately, without deleting the account.
How to delete your account§
Deletion is available inside the app and requires no correspondence with support:
- open your profile;
- go to account settings;
- choose "Delete account";
- confirm with the code sent to your verified contact.
The code confirmation exists for exactly one reason: deletion is irreversible, and it must not happen from someone else's hands on an unattended device. No reasons are required.
If you cannot sign in§
If the phone or mailbox is lost and signing in is impossible, write from any address to privacy@kazmaps.kz and state the phone number or email the account was registered with.
We are obliged to establish that the request comes from the owner, so we will ask you to prove control of that contact. Without such proof the request will not be carried out — otherwise anyone could delete anyone else's account.
We respond within thirty calendar days at the latest.
If you do not need to delete everything§
Deleting the account is the last resort. Often the problem is narrower, and each part has its own switch:
- turn off phone discoverability in privacy settings — lookup stops finding you immediately;
- limit or revoke background location access in device settings — movement history and your position for friends stop being updated;
- revoke the app's access to contacts — address book syncing stops;
- remove the optional parts of your profile — the photo and the name.
There is no separate control for clearing search, route and movement history in the app yet: history is erased together with the account.
What happens immediately§
- sign-in stops and all active sessions are ended;
- your profile is no longer shown to other users;
- phone-number lookup no longer finds you;
- friends stop seeing your position on the map;
- all notifications stop.
What is erased§
| Data | When it goes |
|---|---|
| Profile: name, photo, contacts | Immediately on deletion |
| Sessions and devices | Immediately on deletion |
| Privacy and notification settings, granted consents | Immediately on deletion |
| Search, route and movement history | Immediately on deletion |
| Address book | Immediately on deletion |
| Friends and friend requests | Immediately on deletion |
| Unused verification codes | Immediately on deletion |
| Copies in backup storage | As backups rotate, within 30 days |
What is retained, and why§
Some records must be kept after the account is deleted because the law requires it. They are separated from the profile, are not tied to you as a user of the service, and are not used to contact you:
- Financial transaction records, if you made payments — for the period set by accounting legislation.
- The phone lookup log — records of who checked which number and when. They exist in case someone complains that they were found by a number they never shared. Kept for three years from the moment of the request.
- Information requested by competent authorities under the procedure established by law — for the period stated in the request.
Content you contributed§
After the account is deleted, reviews, photos and place edits are no longer linked to your profile — authorship is anonymised.
If you want that material removed rather than anonymised, say so separately: write to privacy@kazmaps.kz before deleting the account, or include enough detail in your request for us to find it.
How to be sure it is done§
When deletion completes we send a confirmation to the contact that was verified on the account — it is the last message you will receive from us.
If you still have questions about specific data, write to privacy@kazmaps.kz: we are obliged to answer on the merits.